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Daim ntawv qhia txog nws mobile app

Nrhiav kev txhawj xeeb txog kev txhawj xeeb

lub cim (icon) ceeb toom txog xwm txheej kub ntxhov ceev  Yog hais tias koj hnov tsw roj nkev (gas) thas mab xaj los sis xoom xaim tias muaj ib qho xwm txheej kub ntxhov ceev, cia li tawm ntawm qhov chaw ntawd tam sim no thiab hu rau 9-1-1. 

lub cim (icon) ceeb toom txog xwm txheej kub ntxhov ceev  Yog hais tias koj pom muaj cov xaim hluav taws xob uas poob, txav kom deb. Tsis txhob tawm ntawm koj lub tsheb vaub kib los sis lub tsev. Hu rau 9-1-1. Tas ntawd ces hu rau PG&E ntawm 1-800-743-5000.

Pab kom cov zej zog muaj kev ruaj ntseg zoo

 

Peb ua hauj lwm nyuaj txhua hnub kom peb cov zej zog muaj kev ruaj ntseg. Peb siv drones, helicopters, koob yees duab thiab ntau txhim khu peb kev siv zog. Thiab tam sim no, peb cov neeg muas zaub yuav pab kom peb muaj kev ruaj ntseg. Tus PG& E qhia nws mobile app yog ib feem ntawm peb kev ruaj ntseg toolkit. Nrog PG& E qhia nws, koj yuav xa peb cov duab tau kev ruaj ntseg nrog peb lub cev hluav taws xob pab peb kom koj lub zej zog muaj kev ruaj ntseg.

 

kev ceeb toom qhia paub tseem ceeb Faj seeb: Daim ntawv nws mobile app no tsuas muaj nyob rau hauv Lus Askiv. Yog xav paub ntxiv txog kev ruaj ntseg ntawm lwm hom lus, hu rau 1-800-743-5000.

 

Siv daim PG&E qhia nws app rau:

  • Kawm txog tej teeb meem txog tej teeb meem uas yuav qhia tau
  • Xa cov duab rau peb pab neeg kev ruaj ntseg
  • Nrhiav submissions ua los ntawm lwm tus
  • Tau ceeb toom thaum koj submission yog nyob rau hauv kev ntsuam xyuas
  • Saib PG&E tshawb pom
Saib kev txhawj xeeb txog kev txhawj xeeb

Tsis muaj lub app tsis tau?

 

Download rau kua khw    Tau nws rau Google ua si

Yuav qhia qhov txawv ntawm kab

Yog koj pom ib tug ncej nrog peb txheej wires, saum ob yog powerlines. Qhov tsawg tshaj plaws yog ib txoj kab sib txuas lus. Cov kab sib txuas lus yog muaj los ntawm cov neeg muag khoom xws li AT&T thiab Comcast. Tej teeb meem nrog cov kab no yuav tsum tau qhia rau tus neeg muag khoom.

An image displaying multiple types of lines

Siv lub app los qhia koj tej kev txhawj xeeb txog:

Tsob ntoo los yog vines uas yog ib tug powerline thiab muaj: 

  • Ntoo ceg ntoo tsis pub dhau 4 taw ntawm cov kab Primary kab
  • Tsob ntoo ceg ntoo yuav ua strain los yog abrasion rau theem nrab kab
  • Tuag thiab tuag ntoo tsis pub dhau striking nyob deb li cas ntawm PG&E cuab tam
  • Lim lossis abrasion to Service Nco los yog kev sib txuas lus
Tall and extended tree branches growing within 4 feet of Primary lines.

Siab thiab ncua ntoo ceg ntoo cog tsis pub dhau 4 taw ntawm cov kab Primary kab.

Tall tree branches causing strain or abrasion to Secondary lines.

Siab ntoo ceg ntoo yuav ua rau strain los yog abrasion rau theem nrab.

Dead and dying tree branches growing within striking distance of PG&E assets.

Tuag thiab tuag ntoo ceg ntoo cog nyob rau hauv striking nyob deb li cas ntawm PG& E cuab tam.

Tall tree branches causing strain or abrasion to Service Drop or Third-Party lines

Siab ntoo ceg ntoo yuav ua rau strain lossis abrasion rau service Drop los yog kev sib txuas lus.

Powerline poles uas yog:

  • Leaning ntau tshaj 10%
  • kub tuag
  • nrib tawg
  • Lwj/lwj
  • vandalized
Pole leaning more than 10% into trees
Pole that was hit by a car
Pole that is burnt
Pole that faced woodpecker damage

Powerlines uas yog:

  • frayed
  • Tsawg los yog sagging
  • Buzzing
  • Muaj ib yam khoom ntes tau rau ntawm kab
A birdsnest on top of a powerline

Cov khoom hluav taws xob uas yog:

  • leaking
  • Buzzing los yog ua ib nrov nrov
  • corroded
Electrical equipment that is leaking
Electrical equipment that facing corrosion

Hu rau peb tej kev txhawj xeeb uas yuav tsum tau paub tam sim ntawd

 

Tej kev txhawj xeeb tej zaum yuav tsum tau paub tam sim ntawd thiab yuav tsum tsis txhob qhia los ntawm cov app. Yog koj pom cov nram qab no, thov hu rau 1-800-743-5000:

  • Mylar® zais pa ntes tau hauv lub powerline
  • ncej tawg lawm
  • Hla ntawm ncej
  • Qhib qhov chaw enclosure
  • Hluav taws xob wires
  • Tej teeb meem nrog cov khoom siv
Broken pole
Case distance
Meter distance
Close up of fallen debris
Broken lid enclosure
One tree falling on another tree

Ceeb Toom Txog Kev Txhawj Xeeb 

Koj puas xav qhia txog kev txhawj xeeb? Koj puas xav khiav ib txhawj xeeb txog koj qhia? Los yog saib tej kev txhawj xeeb los ntawm lwm tus? Ua raws li cov lus qhia no siv daim ntawv qhia txog nws app:

Qhib kom pom tag nrho
Zais tag nrho

Qhia nws app tsev screen

 

Ntawm qhov "Tsev" screen, xaiv cov "Report" khawm.

Ceeb toom nws app muab qhov chaw screen

 

Sau ib qho chaw nyob los yog muab koj qhov chaw nyob mus rau ntawm koj daim ntawv qhia txog kev ruaj ntseg ntawm qhov kev txhawj xeeb txog kev ruaj ntseg.

Ceeb toom nws app xaiv koj kev txhawj xeeb txog kev tshuaj ntsuam

 

Xaiv hom kev txhawj xeeb uas koj nyob nraum qhia thiab ces hom kev puas tsuaj.

Daim ntawv qhia txog nws app Ntxiv cov duab screen

 

Ntxiv txog plaub cov duab los yog ib tug yees duab 10-ob yees duab ntawm kev ruaj ntseg txhawj xeeb. Koj yuav xaiv cov duab thiab yeeb yaj duab koj twb noj los yog siv lub koob yees duab ntawm koj lub xov tooj.

Ceeb toom nws app muab piav txog kev tshuaj ntsuam

 

Ntxiv ib nyuag piav txog koj tej kev txhawj xeeb. Yog hais tias qhov chaw tsis muaj chaw nyob, thov piav seb nws yuav nrhiav tau qhov twg.

Qhia txog nws app paub tseeb hais tias kev tshuaj ntsuam

 

Saib koj cov ntaub ntawv qhia txog koj cov ntaub ntawv thiab ntaus "Xa." Peb mam xa emails kom koj muab kho kom txog rau thaum koj submission kaw.

Khiav tej kev txhawj xeeb txog koj daim ntawv qhia txog koj daim ntawv qhia txog

 

Tom qab koj txhawj xeeb tau raug muab rov los ntawm peb pab neeg kev ruaj ntseg, peb yuav xa koj ib tug email. Txhua lub sij hawm raws li txoj cai ntawm koj txoj kev txhawj xeeb, koj yuav tau txais ib qho hloov tshiab. Thaum qhov no kaw, ib zaum kawg hloov tshiab yuav muab xa mus rau koj cia koj paub tias tej yam uas tau noj. 

 

Koj yuav khiav tau txoj cai ntawm koj kev txhawj xeeb los ntawm cov app. Ua li no:

 

Qhia nws app kuv cov ntaub ntawv screen

 

  1. Pib ntawm qhov "Tsev" screen thiab xaiv "Ntxiv" nyob rau hauv qab txoj cai
  2. Xaiv "Kuv Ntaub ntawv qhia txog" saib qhov txhawj xeeb txog kev txhawj xeeb
  3. Nyem rau kev txhawj xeeb txog kev txhawj xeeb thiab raws li txoj cai

 

Saib tej kev txhawj xeeb qhia los ntawm lwm tus

 

Koj yuav saib tau cov ntaub ntawv xa tuaj los ntawm lwm tus saib tej kev txhawj xeeb uas tau raug tus mob no nyob rau cheeb tsam koj nyob.

 

Saib tag nrho tej kev txhawj xeeb txog cov app:

 

Daim ntawv qhia txog nws app saib tej kev txhawj xeeb txog kev tshuaj ntsuam

 

  1. Rau cov "Tsev" screen daim ntawv qhia, nyem rau tej icon 
  2. Ntsuam xyuas cov lus thiab raws li txoj cai ntawm qhov kev txhawj xeeb
  3. Sau ib qhov chaw nyob mus saib lwm qhov chaw 

 

LOS SIS 

 

  1. Ntawm qhov "Tsev" screen, xaiv "Filter" nyob rau hauv daim ntawv qhia
  2. Nqaim koj tshawb los xaiv "Daim ntawv sau," "Qhia txog yam," "Qhia txog status" thiab "Qhia Hnub Tim" filters 
  3. Xaiv "Submit" mus saib filtered tau 
  4. Xaiv txhua yam tshwm sim los saib cov lus thiab raws li txoj cai ntawm kev txhawj xeeb

 

Yog xav nrhiav ib daim ntawv teev tag nrho cov kev txhawj xeeb, mus saib PG&E report Nws – Tag nrho submissions.

 

Yog xav paub ntxiv, nrog rau peb walkthrough ntawm tus PG&E qhia nws mobile app. 

 

Txij thaum launching qhia nws, peb twb tau txais ntau tshaj 10,000 submissions. Ua tsaug rau koj ua hauj lwm nrog peb pab kom cov zej zog txawm muaj kev ruaj ntseg.

 

Puas rau ncej los yog qauv

Large woodpecker holes on pole

Ua ntej: Ib powerline ncej nrog woodpecker qhov.

Newly installed pole without woodpecker holes

Tom qab: Ib tug ncej tshiab yog ntsia.

Leaning ncej los yog qauv

A leaning powerline pole interfering with nearby growing vegetation.

Ua ntej: ncej.

A new powerline with tree branches cleared and pole replaced.

Tom qab: Ib tug tshiab powerline nrog ntoo ceg ntoo cleared thiab ncej hloov.

Vegetation interfering nrog wires

Tree branches growing within 4 inches of a Primary line.

Ua ntej: Ntoo ceg ntoo cog tsis pub dhau 4 nti ntawm ib kab primary kab.

A powerline pole clear from tree branches interfering with a Primary line.

Tom qab: Ib powerline ncej tseeb ntawm tsob ntoo ceg ntoo interfering nrog ib kab Primary kab.

Kawm ntxiv txog li cas PG&E tus txheej txheem ntawm kev tiv thaiv wildfire uas yuav raug los ntawm PG&E cov khoom los ntawm ntau tshaj 90%.

Qhib kom pom tag nrho
Zais tag nrho

Tsis txhob siv cov app los qhia cov xwm txheej ceev no:

  • Downed los yog sparking powerlines. Yog koj pom ib downed los yog sparking powerline, tawm hauv cheeb tsam tam sim ntawd thiab hu rau 9-1-1.
  • tej nkev hazards. Yog koj hnov tej nkev los yog nyaj ib leak, tawm hauv cheeb tsam tam sim ntawd thiab hu rau 9-1-1.

Tsis txhob siv cov app los qhia tawm:

Tsis txhob siv cov app los qhia vegetation kev txhawj xeeb yog hais tias lawv yuav tsis hais txog hluav taws xob kab:

Raws li tau txais, peb mam li xa ib tug xov tooj rau koj kev txhawj xeeb thiab peb pab neeg kev ruaj ntseg pab neeg no yuav muab cov lus qhia. Thaum nws yog validated, koj yuav khiav qhov kev kawm ntawm koj txhawj xeeb nyob rau hauv cov app nyob rau hauv "Kuv ntaub ntawv." Peb mam li muab qhov no rau ib pab neeg ua hauj lwm yuav tsum kho los yog chaw nyob, thiab thaum twg qhov chaw ua hauj lwm yog tiav, tus submission yuav raug kaw.

 

Peb mam li qhia rau koj txhua lub sij hawm raws li txoj cai ntawm koj kev txhawj xeeb yog muab kho tshiab. Peb lub hom phiaj yog los daws qhov kev txhawj xeeb los yog qhia rau koj paub thaum lub sij hawm teem tseg, tsis pub dhau 30 hnub.

Txhua submission peb tau txais los ntawm peb pab neeg kev ruaj ntseg thiab soj ntsuam rau ib rooj plaub ntawm-rooj plaub, ces lub sij hawm yuav sib txawv. Peb lub hom phiaj yog los daws qhov kev txhawj xeeb los yog qhia rau koj paub thaum lub sij hawm teem tseg, tsis pub dhau 30 hnub.

PG& E qhia nws yog compatible nrog iPhones nrog iOS 13.0 los yog tom qab thiab android tes nrog Android 9 los yog tom qab ntawd. Nws yuav tsis compatible nrog ntsiav tshuaj lub sij hawm no. Yog hais tias koj siv ib tug ntaus ntawv compatible thiab muaj teeb meem nrog lub app, thov hu rau peb ntawm 1-877-743-4782. Los yog, xa koj qhov teeb meem nrog peb daim ntawv hauv internet.

Kev ruaj ntseg yog peb qhov tseem ceeb tshaj plaws. Nrog kev pab los ntawm cov neeg muas zaub nyiam koj, peb yuav kawm txog ib lub hwj huam hazardous ncej, powerline los yog lwm yam khoom PG&E khoom ua ntej lawm ib teem tseg thiab ua rau cov tsim nyog kho kom sai li sai tau.

Koj kuj qhia tau ib txog kev txhawj xeeb txog kev txhawj xeeb los ntawm hu rau PG&E ntawm 1-800-743-5000. Koj yuav tsis tau saib los yog khiav raws li txoj cai ntawm qhov kev txhawj xeeb nyob rau hauv cov mobile app.

Ntsiab lus piav qhia txog suab lus
Transcript (PDF)

PG & E qhia nws overview

Kev ruaj ntseg ntawm cov chaw muab kev pab

Community Wildfire Safety Program

Ntxiv mus evolve, strengthen thiab txhim kho peb hluav taws xob rau kev ruaj ntseg ntawm cov neeg muas zaub thiab cov zej zog.

Kawm txog cov Wildfire kev ruaj ntseg Program

Xyuas kom paub tseeb hais tias koj cov ntaub ntawv qhia paub txog chaw tiv tauj kom yog rau cov hloov tshiab tam sim no lawm

Khaws koj cov ntaub ntawv tam sim no kom tau lus yog hais tias ib tug outage yuav muaj feem rau koj lub tsev los yog lag luam,

Hloov pauv koj cov ntaub ntawv qhia paub txog chaw tiv tauj tshiab

Kev npaj kom txhij thiab kev txhawb pab rau kev tua hluav taws xob

Nyob yam muaj kev npaj txhij rau cov kev tua hluav taws xob thiab kom tau txais kev txhawb pab.

Mus saib rau ntawm kev npaj kom txhij thiab kev txhawb pab rau kev tua hluav taws xob